1. Information We Collect
We collect information you provide directly to us:
- Account Information: Name, email address, company name, password
- Business Data: Orders, customers, products you manage through our Service
- Payment Information: Billing details processed through our payment provider
- Usage Data: How you interact with our Service
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Detect, prevent, and address technical issues
3. Data Storage and Security
Your data is stored securely on our servers with the following measures:
- Encryption at rest and in transit (SSL/TLS)
- Regular security audits and updates
- Access controls and authentication
- Daily automated backups
4. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Third parties that help us operate our Service (payment processors, hosting providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
5. Data Retention
We retain your data for as long as your account is active. After account termination:
- Data is retained for 30 days for recovery purposes
- After 30 days, data is permanently deleted
- Backup copies may persist for up to 90 days
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Withdraw consent at any time
7. Cookies
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyze usage patterns
You can control cookies through your browser settings.
8. Third-Party Services
Our Service may integrate with third-party services (WhatsApp, payment gateways). These services have their own privacy policies.
9. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or through the Service.
11. Contact Us
For privacy-related questions, contact us at:
- Email: privacy@ordersaas.com
- Support: support@ordersaas.com